Where do I get my postal code and mail?
Canada Post can be contacted directly by phone at 1-866-607-6301 or online at www.canadapost.ca – they will be able to help you determine your postal code and where you will be able to get your mail.
What days are my garbage and recycling collected?
For more information about waste collection, please go to http://www.london.ca/residents/Garbage-Recycling/Garbage/Pages/Garbage-Calendar-and-Zone-Maps.aspx or call 3-1-1.
How do I determine where my lot lines are?
To determine your lot lines, please refer to your lot survey we provided to you on your date of possession – it should be with your legal documents. You may also find lot survey pins on your lot; these may not be 100% accurate because they could have be moved by landscapers. It’s recommended to contact a qualified surveyor prior to installing fences, hedges or any boundary features.
When will my lawn be sodded?
Laying of sod and curb installation is done seasonally, through May and November. Taking this into consideration, there may be gaps in between your curb, sod and driveway installation. Unfortunately, since all seasonal work is based on good weather and dry ground, it’s difficult to give a an exact schedule for these installations.
When can I install my fencing?
Your fence may be installed 1 year after your date of possession. The city must conduct an inspection to ensure proper drainage and function in the case of major storm events.
Can Millstone Homes provide me with a copy of the plans for my home?
Once you have taken possession of your new home, your lawyer will be the one to provide you with a copy of the plans. If you don’t have a copy, you’ll have to contact the City of London. The plans will be sent to them and placed in the archives department; Millstone doesn’t keep hold of these records.
Will all of the pre-delivery inspection work be done before our sale closes?
Unfortunately, unforeseen circumstances could prevent Millstone Homes from being able to complete all of the work noted at your pre-delivery inspection before your closing date. Any other work left to be completed will be completed as soon as possible; most times they’re completed alongside any services that are required by your 30 day inspection.
Some of the instances that would prevent us from completing everything before your date of possession are:
– Materials could be on backorder from the suppliers at the time of your possession.
– Weather at the time may not permit work to be done.
– Labour availability may prevent project completion.
What date does my statutory warranty begin and do I have warranties outside of the statutory warranty provided to me?
Your statutory warranty begins on the day you receive possession.
Yes! A good portion of the features in your home have their own warranty that extends beyond the warranty we provide. For more information on the warranties provided by these manufacturers, please consults materials provided in your pre-delivery inspection package and the documents that come along with the products in your home. Some of the products that may have their own warranty include:
Shingles
Appliances
Furnaces
Windows
If I submit a 24 hour surface damage report, when will it be reviewed? Also, if I submit a report after the 24 hour period will it be accepted?
One of the Millstone Homes customer representatives will be in contact with you within 48 hours of report submission in order to schedule a repair with one of our experienced professionals.
Unfortunately, your 24-hour surface damage report must be submitted within 24 hours of your possession. Reports submitted after the 24-hour window will not be accepted by Millstone Homes.
When do I need to submit my 30 day form and who do I submit it to?
Your 30 day form must be submitted within 30 days after your possession and can be submitted to Millstone Homes directly.
When can inspections and service appointments be scheduled? Do I have to be home for the scheduled repairs?
All inspections and service appointments must be scheduled during regular business hours from 8:00 AM to 4:00 PM, Monday through Friday.
Yes, one of the listed purchasers must be on-site on your scheduled service date. If you’re not available, you can reschedule your appointment or provide us with a representative to be present and sign off on completed work orders in your place. However, it’s recommended that you’re present so that you’re signing off on work that is completed to your level of satisfaction.
When do I submit my year end form and who do I submit it to?
Your year end form is to be submitted within the last 30 days prior to your 1 year anniversary of your possession date. This form should be submitted directly to Millstone Homes.
When do I need to submit my second year form and who do I submit it to?
Your second year form can be submitted at any time leading up to your second year anniversary of your possession and you can submit as many as you would like. This form can be submitted directly to Millstone Homes.
